Refund and Returns Policy

Returns Policy and Damage: Wall Art

In the event that your print is damaged in any way upon receipt, please contact Studio One Frames as soon as possible. We or they cannot be held responsible for any damage to, discrepancies in or shortages of delivered materials unless notified within 48 hours of receipt.

Any claims for damages must be supported by photographic evidence and we/they reserve the right and request the return of the damaged article, which they will arrange the collection of. Claims of this nature will be limited to the cost of the order on non-personalised artworks and replacement ONLY on personalised artworks. Once personalised artworks have been ordered and agreed by you to be correct on the order form no refund will be possible and No actions will be taken by Studio One Frames without photographic proof or the receipt of the damaged item when replacing said item.

Any items returned to Studio One Frames will be destroyed after investigation.

If you are eligible for a refund, we will reimburse the price you have paid for the goods by means of your original payment method.

Alternatively, we may offer to reprint and resend the item free of charge. Please note in this instance replacements will be sent using Royal Mail First Class delivery or our courier where appropriate.

Please note it is not our policy to offer both a refund and a reprint.

Personalised Artwork will not be refunded due to any errors made by You prior to or during the ordering/confirmation/purchase.

Return Policy: Stationary

IIn the event that your print is damaged in any way upon receipt, please contact The Ted Times as soon as possible. We cannot be held responsible for any damage to, discrepancies in or shortages of delivered materials unless notified within 48 hours of receipt. Any claims for damages must be supported by photographic evidence and we reserve the right and request the return of the damaged article, which we will arrange the collection of. Claims of this nature will be limited to the cost of the order on non-personalised artworks and replacement ONLY on personalised artworks. Once personalised artworks have been ordered and agreed by you to be correct on the order form no refund will be possible and No actions will be taken by The Ted Times without photographic proof or the receipt of the damaged item when replacing said item.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.